Shipping policy
SHIPPING POLICY
Shipping Times
Shipping typically takes 5-14 days to arrive at your destination. For specific delivery estimates for your region, please check the shipping details in each product's information section carefully.
Shipping Costs
We offer FREE SHIPPING on all orders worldwide. There are no additional shipping charges at checkout.
International Shipping
We ship to all countries worldwide. No matter where you are located, we can deliver our handmade rugs and kilims to your doorstep.
Customs, Duties & Taxes
For international orders, customers are responsible for all customs duties, import taxes, and any related fees imposed by their country. These charges are determined by your local customs office and are not included in your order total. We recommend checking with your local customs office for estimated costs before placing your order.
Shipping Carriers
We work with trusted international carriers FedExand UPS to ensure your order arrives safely and efficiently.
Tracking Information
Once your order ships, we will immediately share your tracking number via email so you can monitor your shipment's progress in real-time.
Damaged or Defective Products
Your satisfaction is our top priority. If your product arrives damaged or defective, please contact us immediately at cappadociarugcollection@gmail.com or +90 505 067 75 86. We will arrange for a full return and replacement at no cost to you.
Returns
If you want to make a return for any reason, just get back to us. We have a really flexible return policy. Your satisfaction and happiness with our products and your experience in our store are the most significant things for us. You are our priority, and your concerns will be addressed with urgency.
Contact Us
For any shipping-related questions, please contact us at:
- Email: cappadociarugcollection@gmail.com
- Phone: +90 505 067 75 86
- Address: Aydınlı Orta Mahallesi Karşı Bucak Caddesi No:8 Göreme/Nevşehir, Türkiye
